The Home Builders Federation (HBF) has released the highly anticipated results of its national new home Customer Satisfaction Survey (CSS) for 2025.
We wish to extend our congratulations to Amethyst Homes, Bargate Homes and Stancliffe Homes who, in partnership with Premier Guarantee, have achieved a 5-star rating.
Once again, Premier Guarantee are delighted to be a contributing member to the CSS Star Rating scheme; one of the most comprehensive and large-scale surveys of its kind in the UK.
Participating homebuilders can gain valuable insights into their customers' experiences, identify opportunities to improve as well as areas of strength. This data can be used to drive growth, enhance reputations and delivering exceptional homes.
This year's results are a celebration of the homebuilding industry's dedication to customer satisfaction.
This is the second successive year Amethyst have achieved a 5-star rating with Premier Guarantee and is testament to their commitment to customer care according to their Managing Director Richard Bass.
"Last year was the first year we were able to participate in the survey, so it was a fantastic achievement to get the 5 Stars,” said Richard.
"We’re therefore delighted to maintain this and get the 5 stars for the second year running. This demonstrates the commitment the whole team has towards our customers.
"Everyone at Amethyst has a part to play in customer satisfaction, so achieving this gives everyone a real buzz.
"These surveys not only help to benchmark Amethyst Homes with our peers but also shows our customers and potential customers how we compare to others home builders."
A key part of the survey is the opportunity for developers to monitor customer satisfaction, an aspect that Bargate Homes Managing Director Mark White was particularly proud of.
Mark said: "We are absolutely delighted to have received the highest rating for customer satisfaction in the first full year of participating in the HBF Survey. This accolade is the ultimate seal of approval from our customers. It reflects what they think of Bargate across the whole experience - before, during and after their purchase.
"This is testament to the hard work and dedication of our team, who are committed to delivering quality and a positive experience every step of the way. Customer satisfaction has always been at the heart of everything Bargate does, and we are incredibly proud to have earned this recognition."
As the homebuilding sector continues to evolve, the HBF Star Rating scheme is crucial in providing a valuable benchmark quality for responsible homebuilders.
Stancliffe Homes Director Sam Jones said: "We are thrilled that Stancliffe Homes has been awarded a HBF 5-Star rating this year. Our staff take pride to ensure that every new home is built to a high standard and that we deliver a great experience for our home buyers. Every member of the team deserves credit for the part they have played in this achievement."
As champions of homebuilding excellence and promoting the highest of construction standards, Premier Guarantee are proud to be a part of this initiative.
See the full list of this year’s ratings as well as key findings from the HBF.
If you would like to join the survey, speak to to today and we will help you on your way.